Refund Policy

At Delvexx, customer satisfaction is very important to us. If you're not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and our process.

1. Eligibility for Refunds

We offer refunds or replacements only under the following conditions:

  • You received a damaged, defective, or incorrect item

  • Your item did not arrive within the estimated delivery timeframe

  • The item is unused, in original condition, and reported within 7 days of delivery

To be eligible for a refund or replacement, please contact us at delvexed@gmail.com with:

  • Your order number

  • A clear photo of the item

  • A brief explanation of the issue

2. Non-Refundable Situations

We do not offer refunds for:

  • Buyer’s remorse or change of mind

  • Incorrect shipping address provided at checkout

  • Delays caused by customs or uncontrollable shipping disruptions

  • Sale or clearance items (unless damaged or defective)

3. Late or Missing Refunds

If your refund is approved, a credit will automatically be applied to your original payment method within 5–10 business days.
If you haven’t received your refund after this period:

  • Check your bank or payment account again

  • Contact your payment provider

  • Then contact us at support.com

4. Order Cancellations

Orders can only be canceled within 12 hours of purchase. Once the order has been processed or shipped, it cannot be canceled.

5. Return Instructions (If Applicable)

In rare cases where we accept a return, the buyer is responsible for the return shipping cost unless the product was damaged or incorrect. We will provide return instructions via email if applicable.

Need Help?

We’re here to assist you. For any questions regarding refunds or returns, contact us at:
Email: delvexed@gmail.com

Thank you for shopping with Delvexx — your trust means everything to us.